Autoespionaje industrial

El analista de la empresa nos acaba de pasar un artículo muy interesante sobre cómo opera la transferencia de conocimiento dentro de la empresa y cómo muchas veces este conocimiento se acaba borrando. ¿Por qué se ha hecho esto así? ¿Cómo funciona realmente? Vale, esto lo vendemos, le funciona al cliente y a nosotros nos reporta beneficios, pero si queremos ampliar sus funcionalidades, cambiarlo, mejorarlo, ¿sabemos cómo? ¿O tendremos que acabar recontratando a la gente que hace varias décadas lo diseñó y ejecutó?

No se pierdan la historia. Aquí un par de extractos.

I worked for several decades at a large petrochemical company. In the early 1980s, we designed and built a plant that refines some hydrocarbon type stuff into other hydrocarbon type stuff. Over the next thirty years, institutional memory of this plant faded to a dim recollection. Oh, it still operates, and still makes money for the firm. Day to day maintenance is performed, and the skilled local crew is familiar with the controls, valves, safety systems, and other such.

But the company has forgotten how it really works.

[...]

We hear a lot about the spy-movie kind of corporate espionage. I’d love to read a study of reverse corporate espionage, where companies forget their own secrets and employees have to unofficially get them back. I’m convinced it happens more than you’d think.

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